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Below, you can find a full description of our terms and conditions to help clarify any points of interest you may have about our services.


These conditions set out the terms of the contract between the Removal and/or Storage Contractor (“We and us”) and you Customer (“your”) and explain your and our respective rights, obligations and responsibilities.
1 Quotations
1.1 Quotations include value added tax where shown but do not include any other sums payable to government or other statutory bodies which will be payable by you in addition to the quoted price.
1.2 Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:-
1.2.1 The work is not carried out or completed within three months of the quotation date (save as a result of our default)
1.2.2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges outside our control.
1.2.3 We have to collect or deliver goods above the first floor level.
1.2.4 We supply any additional services.
1.2.5 There are delays outside our reasonable control in which event we will make an additional charge for waiting time calculated in accordance with our standard rate applicable at the time.
1.2.6 Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles.
1.2.7 We have to incur any parking or other fees or charges in order to carry out the services you require.
1.3 Our quotation is not a guarantee that we have vehicles available on the day you require so your acceptance of our quotation whether verbal or in writing does not constitute a contract between us. This will be created only by our written confirmation that we can move your goods on your required date.
2. Cover for your goods
2.1 The main provisions are set out in clause 9.
2.2 Any items not packed by us will not be covered.
3. Work excluded from our quotations
Unless previously agreed in writing we will not:-
3.1 Dismantle or assemble furniture fittings or fitments.
3.2 Disconnect or reconnect appliances, fittings or equipment.
3.3 Remove or lay fitted floor coverings.
3.4 Take down or re-hang curtains, blinds or other window coverings.
3.5 Move night storage heaters unless they are dismantled.
3.6 Move or store any items excluded under clause 4.
3.7 Move any item or items which our removal crew reasonably believe they cannot move safely or the removal of which may damage the item or items in question or its or their surroundings.

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